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Købstædernes Forsikring er ifølge eget udsagn Danmarks ældste forsikringsselskab. De stammer da også helt tilbage fra 1761, hvor en masse brande gav behov for forsikring. Købstædernes Forsikring har mange samarbejdspartnere, som specialiserer sig i den enkelte forsikring. Det gælder eksempelvis Falck Global Assistance, AP Pension og Selandia Rejseforsikring A/S.
Købstædernes Forsikring tilbyder følgende forsikringer
Indboforsikring
Boligforsikring
Ulykkesforsikring
Transportforsikring
Rejseforsikring
Kæledyrsforsikring
Onlineoplevelsen
Købstædernes Forsikrings hjemmeside virker ved første øjekast en smule overvældende. Teksten og boksene er utrolig store, og det får desværre den ellers ganske pædagogiske opbygning til at virke meget uoverskuelig. Samtidig trækker det ned i helhedsindtrykket, at flere af hjemmesidens tekster er fulde af kommafejl. Men ved du, hvad du leder efter, er det alligevel let at finde det. Forsiden indeholder nemlig alt, hvad du skal bruge af links til de forskellige forsikringstyper, kontaktoplysninger og skadeanmeldelsesmuligheder.
Kundetilfredshed og klager
Ifølge en undersøgelse foretaget af EPSI Danmark i 2014, oplever Købstædernes Forsikring en stigende grad af kundetilfredshed. I 2013 viste samme undersøgelse en tilfredshed blandt privatkunder på 76,6 procent, og i 2014 er den steget til 78,3 procent. Da branchens kundetilfredshedsgennemsnit ligger på 76,4 procent, ligger Købstædernes Forsikring derfor næsten hele to procent over.
Normal
Købstædernes Forsikringx
Klagestatistik viser antal klager, hvor kunden har fået medhold. Et klageindex under 100 indikerer at selskabet er bedre end gennemsnittet (vægtet efter markedsværdi). Kilde: ankeforsikring.dk. Kundetilfredshed er baseret på en årlig undersøgelse fra Forsikringsoplysningen og værdier større end 100 indikerer at selskabet er bedre end gennemsnittet. Kilde: forsikringogpension.dk
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Kommentarer
Michael Henriksenskriver
Jeg har valgt Købstædernes Forsikring på baggrund af anbefalinger. Der er alt for stor fokus på, hvad man kan spare på at købe forsikring i stedet for på, hvad man får ved at købe en GOD forsikring. I Købstædernes er der gode dækninger og en fantastisk service. Det er for mig, hvad forsikring handler om. Det man sparer på prisen, sparer man desværre også på service og ikke mindst på dækning, når man har fået en skade. Det har jeg oplevet hos andre selskaber.
Jeg har valgt Købstædernes Forsikring på baggrund af anbefalinger. Der er alt for stor fokus på, hvad man kan spare på at købe forsikring i stedet for på, hvad man får ved at købe en GOD forsikring. I Købstædernes er der gode dækninger og en fantastisk service. Det er for mig, hvad forsikring handler om. Det man sparer på prisen, sparer man desværre også på service og ikke mindst på dækning, når man har fået en skade. Det har jeg oplevet hos andre selskaber.